Your views on the service are important and are used in decisions about running,
developing and seeking funding for the service.
Everyone who comes for counselling is given an evaluation form to return anonymously to
the service. There is also a box for your comments & suggestions in the waiting area or you can send us an email.
Service users can join the
Management Committee, which makes decisions about service running and development. Contributions of writing or artwork
for the Annual Report from NEECS users are very welcome. If you are interested in joining the Management Committee,
more information can be found by clicking on
"Annual Report" and "Latest News".
Read users views of the service by clicking on "Annual Report".
Come to the Annual General Meeting - for information on this year's meeting, click on "Latest News".
Complaints:-
If you are not satisfied with any aspect of the service, please raise this with your counsellor
or the service manager, Fiona McRae. While we would aim to resolve your complaint informally to your satisfaction, we
can also provide you with a copy of NEECS formal complaints procedure and assistance in using it.
Should you wish to know more about the BACP Ethical Framework within which the counsellors
work, please follow the link to the British Association for Counselling & Psychotherapy.
